Cleanbox
Features Helpdesk Blog Pricing Contact
Sign in Start free trial

Testing and reordering your filters

Before relying on a new filter, test it against real messages. Cleanbox also lets you control evaluation order, which matters when multiple filters could match the same message.

Testing a filter

  1. Open the filter you want to test
  2. Click Test filter
  3. Cleanbox scans recent messages and shows which ones would have matched
  4. Review the results

What to look for

  • True positives — Messages that correctly match
  • False positives — Messages that match but should not. Narrow your conditions.
  • Missing matches — Expected emails not in results. Check for typos or overly strict conditions.

Filter order and priority

Filters are evaluated top to bottom. When a message matches, that filter action is applied and no further filters run (first match wins).

Ordering advice

Position Filter type Reasoning
TopAllow filters for critical sendersEnsure important emails are never denied
MiddleDeny filters for known spamCatch unwanted mail after allowing trusted senders
BottomAllow with folder/flag optionsOrganize remaining messages

Reordering filters

  1. Navigate to Filters
  2. Drag and drop to rearrange
  3. New order is saved automatically

Enabling and disabling filters

Each filter has an on/off toggle. Disabled filters are skipped during evaluation but preserved with all conditions intact. Useful for troubleshooting or seasonal filters.

Filter statistics

Each filter tracks daily match counts. This helps you identify filters that are too broad, too strict, or no longer needed.

Deleting filters

Open a filter and click Delete. Remaining filters shift up in order. Review your filter order after deleting.