What happens when you receive an email?
A complete guide to how Cleanbox processes inbound email — from connection checks through spam analysis, filtering, and delivery.
Messages
Messages
Viewing, searching, and managing your incoming messages, previewing content, and quarantine.
Understanding message statuses
Learn what each message status means and what actions you can take.
The messages page: viewing, searching, and filtering email
Learn how to navigate the messages page to find, filter, and manage all email processed by Cleanbox.
Previewing a message: content, headers, and attachments
How to preview messages in Cleanbox, view their HTML or plain text content, inspect email headers, and see attachments.
Understanding message properties
What the property badges on your messages mean - multi-sender, CC, BCC, newsletter, encrypted, and 9 more.
Searching and filtering your messages
How to search messages by subject, sender, or content, and filter contacts by state or category.
How quarantine works
Why emails end up in quarantine and how to review, release, or delete them.
Reviewing and managing quarantined messages
A practical guide to the quarantine page -- how to review held messages, accept or reject them, and use bulk actions.
Bulk actions: managing messages and quarantine at scale
How to accept or reject multiple quarantined messages at once, and other bulk operations in Cleanbox.
How to forward and re-deliver messages
How to forward a message to an external address, re-deliver a failed message, and release quarantined email.
How long are messages stored at Cleanbox?
Understand how message retention works and how long your emails are retrievable.
Can't find what you're looking for?
Contact our support team and we'll get back to you as soon as possible.
Contact support