Features Helpdesk Blog Pricing Contact

Sign in Start free trial

Shield

Shield

Rate limiting, delivery windows, and gatekeeper.

What is Shield and when should you use it?

Overview of Shield features: rate limiter, snoozer, and gatekeeper.

Setting up rate limits and delivery windows

Configure rate limiting and delivery scheduling per alias.

Using Gatekeeper mode for maximum protection

Whitelist-only delivery for your most sensitive aliases.

Combining Shield features for maximum protection

How to layer rate limiter, delivery snoozer, and gatekeeper on the same alias for multi-level defense.

Timezone settings and Shield delivery windows

Why your timezone setting matters for Shield delivery windows and how to configure it correctly.

How contact states interact with Shield

Which contact states bypass which Shield features - a clear reference table for whitelisted, prioritized, muted, and blocked contacts.

Can't find what you're looking for?

Contact our support team and we'll get back to you as soon as possible.

Contact support