Setting up two-factor authentication

Two-factor authentication (2FA) adds an extra layer of security to your Cleanbox account. Even if someone obtains your password, they cannot log in without a time-based code from your authenticator app.

What you will need

Install an authenticator app on your phone. Any TOTP-compatible app works:

• Google Authenticator (iOS / Android)
• Authy (iOS / Android / Desktop)
• 1Password (built-in authenticator)
• Microsoft Authenticator (iOS / Android)

Enabling 2FA

1. Log in to your Cleanbox account
2. Navigate to Settings
3. Click Enable two-factor authentication
4. Scan the QR code with your authenticator app
5. Enter the 6-digit code to confirm
6. 2FA is now active

Backup codes

After enabling 2FA, Cleanbox generates backup codes. These are one-time-use codes for when you lose access to your authenticator app.

Important: Save your backup codes in a secure location. Each code can only be used once.

Logging in with 2FA

1. Enter your email and password
2. Enter the 6-digit code from your authenticator app
3. You are logged in

Using a backup code

1. On the 2FA screen, click Use a backup code
2. Enter one of your saved codes
3. After logging in, reconfigure 2FA or generate fresh backup codes

Disabling 2FA

1. Navigate to Settings
2. Click Disable two-factor authentication
3. Confirm your decision

Lost authenticator and no backup codes?

Contact our support team at cleanbox.app/contact. We will verify your identity and help you regain access. This may take up to 24 hours for security reasons.